Customer Service Hotline

General enquiries:

Phone: 6612 8454

Email: [email protected]

Office hours: Monday to Friday 10:00 am to 5:00 pm (Closed on Saturdays, Sundays and public holidays)

Accessibility statement

We are committed to providing a barrier-free network environment. If you encounter any difficulties in using this website or want to make comments, please feel free to contact us through the following channels.

Phone: 6612 8454

Email: [email protected]

Office hours: Monday to Friday 10:00 am to 5:00 pm (Closed on Saturdays, Sundays and public holidays)

If you have any other comments or suggestions, it will help us to further improve our services. Welcome to fill out the comment form and report to us.

1.      Redeem online during the redemption period.

2.      Redemption of award items is subject to availability.

3.      You will receive an email confirmation within 24 hours.

4.      Either the member or the member’s representative must be present to receive the awards at the agreed date and time.  The member or representative is required to sign an acknowledgement slip upon receipt of awards.

5.      Award includes a one-off delivery within specific area (excluding PO Box addresses, outlying islands and restricted areas). No delivery or self-collection services are available in other locations.

6.      Members must provide a valid contact phone number and mailing address for delivery purposes. Should delivery be unsuccessful as a result of inaccurate contact information or the member not being present at the agreed delivery time, Service/Product provider will charge the member a re-delivery fee.

7.      The consignee is required to pay for all customs charges, import duties and taxes and postal clearance fees where applicable at the destination.

8.      After the shipment of a package, the member has 60 days to place a claim with the Service/Product Provider or Delivery House if they do not receive their item. Following this claim, an investigation will be made and a new product will be sent after the investigation is completed. After the 60 days have elapsed, the member will no longer be able to place a claim for a lost item.

1.      Product photos/videos are for reference only.

2.      All sales are final, products cannot be returned or exchanged.

3.      The Dream Coin+Cash option is subject to the terms and conditions in the section titled “Dream Coin +Cash” (if applicable).

4.      In case of any dispute, the decision of MyDreamHse Information Limited is final.

5.      Other Mydreamhse terms and conditions apply.